A guided onboarding path from first login to a fully operational recovery team — no professional-services engagement required.
Set up your tenant workspace, branding, and database architecture in a guided wizard.
Choose a shared or dedicated database architecture, upload your logo and pick an accent color, set your default currency, date format, and timezone, and invite your first member-admin. Most agencies are through this step in under fifteen minutes.
Set contact windows, geo-fencing, and jurisdiction-specific regulatory settings.
Define allowed contact hours per jurisdiction, enable geo-fencing, and turn on disclosure logging. These settings are enforced automatically from that point forward — collectors and automated rules alike are blocked from acting outside them.
Bulk-import debtor accounts via CSV, mapped to your existing fields.
Upload a CSV from your existing system of record and map its columns to Credium's fields once — balances, contact info, creditor and portfolio assignment, and national ID all import together, with row-level error reporting for anything that doesn't map cleanly.
Activate collector and debtor portals — recovery operations start the same day.
Assign accounts to your collector team, activate the debtor self-service portal, and turn on your first automated collection rules. There's no separate "staging" environment to migrate off of later — you're live in the same platform you configured.
Most agencies complete steps 1–3 within a single business day. Go-live timing after that is entirely up to you — some teams activate the same day, others run a short internal review first.
Yes. The CSV import in step 3 is designed for exactly this — bringing over accounts with their existing balances, payment history references, and status intact, without resetting anything.
Yes — Credium integrates with your own Stripe or Razorpay account per tenant, so funds settle directly to you. We don't sit in the money-movement path.
Compliance settings (contact windows, geo-fencing, disclosure rules) are editable at any time from your agency's settings — changes apply to every collector and automated rule immediately, no redeploy required.
More questions? We're happy to walk through it live.
Talk to our teamTalk to our team about migrating your portfolio and going live on a compliant, multi-tenant recovery platform.